MHDC Advisory Note – Worcestershire Crowdfund Scheme

Worcestershire Crowdfund Scheme

A project workshop was held recently to mark the launch of the Worcestershire Crowdfund Scheme. This allows voluntary, community and charitable organisations to bid for funding from Worcestershire County Council, while being able to Crowdfund to raise the rest with contributions from the public, businesses and other grant giving bodies.

If you want to find out more then watch the session or view the slides.

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MHDC Advisory Information – Help accessing food and other support

Help accessing food and other support

We have included some links on our website to signpost anyone who may need help accessing food, medicines, financial advice or other types of support:

  • Hardship Advice and Support – a list of local and national organisations supporting anyone in need. This includes help with clothing, counselling, financial support, food, housing, other support and general information and advice.
  • Ready Steady Worcestershire provides information about food, activities and support available to families in Malvern Hills District during the school holidays.
  • Here2Help is for anyone who is vulnerable and needs help but does not have family, friends and neighbours to support them. Fill in the online form and someone will get back to you shortly.
  • Malvern Hills Good Neighbour Network provides details of local community support groups

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MHDC Advisory Note- Covid-19 Memory Bank

Covid-19 Memory Bank

We set-up our Covid-19 memory bank as a way of marking our experiences during the pandemic so we could preserve and share them for future generations to learn and reflect on.

So far we have had pictures of artwork, poems, blogs, videos and photos capturing everything from outdoor garden exercise and Zoom calls with friends to people sharing how the pandemic has affected them mentally and emotionally.

We’d like to encourage all of you to contribute something to that memory bank. Some things you could try:

  • Provide a tribute to a loved one or friend lost to the virus
  • If you have had the virus share your experience
  • Share a picture of you having the vaccine and describe how you felt receiving it
  • Write down how you are feeling now as we experience the hardship of our third lockdown but look ahead with hope to the end of this pandemic
  • Tell us what you are planning to do when normal life returns? Is there anything that has changed due to Covid-19 that you would like to see become permanent?

You can upload your experiences on our Covid-19 Memory Bank page.

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Malvern Hills District Council COVID Update

Covid-19 update

Cases have risen rapidly across our district since the end of the second Lockdown at the start of December. Worryingly, the impact of Christmas mixing is still to filter through into the figures.

The expectation is we will continue to see cases rise for the next 7 to 10 days. This will lead to further hospitalisations and inevitably deaths. This will add to the already significant pressure our NHS locally, and nationally, is under.

We cannot stress enough how serious the situation is and we ask you all to continue to play your part in encouraging our residents to stay at home and follow the rules and thank you for your efforts so far.

Infection rates are now reported daily on the Worcestershire County Council website and they are also broken down by local area. We will use this data to target communications in areas where we see cases remaining higher than elsewhere in the district.

Coronavirus dashboard

Dr Kathryn Cobain, Director of Public Health for Worcestershire, has issued a message to the public encouraging them to play their part, which you can share on your own channels – Message from Dr Kathryn Cobain

Our Council Leader Cllr Bradley Thomas has also released a message which you can view here and are again encouraged to share and a video message has been prepared and will be released shortly on social media.

We are ramping up our communications on social media and signs are being printed to put around our parks and public spaces urging people to stay apart and limit the time they spend outdoors. Our sign is attached if you would like to use it locally in your area.

The Government has produced the attached poster which briefly explains the rules which again you are welcome to use on social media. Again, please put this up on noticeboards and around your local area.

Attached is a Covid-19 advice leaflet which we have produced and intend to distribute as soon as possible to as many households as we can. You are welcome to put this on any local websites or social media groups.

We will be using supermarkets to get the bulk of them out but would also like some delivered locally door to door.

We will be asking our voluntary sector, but you as our town and parish council colleagues to help.

If you have contacts for local shops/stores that would be willing to take some of these leaflets then please email with the details and the suggested quantity.

Also, if you or your parish/town councillors are able and willing to deliver some of these door to door in your area, then please let Ian Dipple in the communications team know how many copies you will need and we will make arrangements.

Please point people towards for support and advice.

People in need of help
As always, if people need help accessing food or other essentials then please ask them to contact They will then direct them to support locally.

Impact on services
We are keeping our public toilets and playgrounds open in-line with government guidance. We intend to maintain key services, as we have done throughout this pandemic, and have plans in place to redeploy staff to support that ambition if needed.

Parking in all of our car parks is now free until further notice. On-street parking restrictions and time limits in waiting bays remain in place and will be enforced.

We are, for the time being, no longer offering face to face pre-booked appointments in our reception but remain available by email or phone.

Libraries are offering limited services and Household Recycling Centres remain open.

Use of village and community halls
The guidance on the use of village and community halls has been updated. While most must close there are a small number of activities, they can still be used for in a Covid-19 Secure way, this includes hosting blood donation sessions, as polling stations etc.

If you do not directly operate your town or village hall, then please pass this on to the relevant people.

Lateral flow testing – can you help?
Worcestershire public health is urgently looking for places to undertake rapid result Lateral Flow Testing of asymptomatic people.

In order for them to be able to do this they need your help.  Please could you let them know if you have any indoor space available such as a community centre, village hall or sports hall, that could be used to support their extended testing programme.  In order to enable their testing teams to use the indoor space you have it needs to:

  • Have toilets
  • Be accessible to wheelchair users
  • Have heating
  • Have parking or be near facilities where parking is available
  • Be available for use until the end of March 2021

If you think you have a space that might be suitable please let their logistics team know on :

They can then discuss it with you and decide if the property is suitable. There would be no obligation to use it if you or your organisation did not want to once you know more details.

Please pass this on to any contacts you may have locally that could help.

Vaccination info
The Covid-19 vaccine has begun to be given to people in this area in accordance with the nationally set priority list.

If you find people are asking you about when they may receive the vaccine, the message is that the NHS will contact people in priority groups when it is their turn to receive the vaccine and they should not contact their GP practice, or local hospital, directly asking for an appointment.

Below is a table setting out the order of prioritisation and a statement explaining how this has been reached.

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Statement on prioritisation of Covid-19 vaccine.

Covid-19 vaccine scam
The police have made us aware of a scam relating to the vaccine.

People due to receive the vaccine have received a text messages, claiming to be from the NHS, telling them they need to complete a form for their first vaccine and providing a link to a very official looking site. They are then asked to fill in an official looking online form looks and after completing it, they are then asked for their bank details.

This is a scam, and a despicable one at that. In other versions of the scam people are being cold called and being asked to pay a charge for the vaccine.

You do not need to provide your bank details to receive the vaccine and there is no charge. The NHS will not ask you to send a text or push a button on a keypad to confirm you want the vaccine.

Tier Two restrictions for Worcestershire from December 2nd 2020

Tier Two restrictions for Worcestershire

Today, the Government announced Worcestershire will go into Tier Two category of restrictions, once the current lockdown finishes on December 2nd.

Worcestershire has worked very hard during the lockdown to reduce the number of cases of Covid-19 in the county.

We have seen some good progress, which has resulted in the county avoiding tier 3 restrictions. We now need to continue the good work and bring the number of Covid-19 cases down further.

From Wednesday 2nd December, everyone in Worcestershire will need to observe Tier Two restrictions.

Tier Two restrictions include:

  • you must not socialise with anyone you do not live with or who is not in your support bubble in any indoor setting, whether at home or in a public place.
  • you must not socialise in a group of more than 6 people outside, including in a garden or a public space – this is called the ‘rule of 6’.
  • businesses and venues can continue to operate, in a COVID-Secure manner, other than those which remain closed by law, such as nightclubs.
  • pubs and bars must close, unless operating as restaurants. Hospitality venues can only serve alcohol with substantial meals.

The full list of restrictions are available on the dedicated pages of the Government’s website.

These restrictions are considered necessary because the infection rate remains too high. The virus doesn’t stay in a single area but spreads where people are mixing. It is very important that we all now follow these new rules, to reduce the number of Covid-19 cases and stop the virus spreading further.

Dr Kathryn Cobain, Director for Public Health for Worcestershire said:  

“I would like to thank you all for your continued hard work in helping to stop the spread of Covid-19. During these recent restrictions, we have seen some positive signs that Covid-19 cases are starting to stabilise in the county.

The tier we will be in from December 2nd, will be reviewed every two weeks so it is important that we keep these figures heading in the right direction. Therefore, we need to continue to follow the measures in place to protect us all. We need to keep following the rules and keep building on the hard work we have done so far.

This is a real opportunity, to take control of the virus, get our figures down and reduce the risk of transmission, especially with Christmas around the corner.

It is up to us all now to keep going with the good work, by social distancing, by wearing a face covering, by washing our hands regularly and limiting our contacts.”

Councillor John Smith, Cabinet Member for Health and Wellbeing and Chairman of the Health and Wellbeing Board added: “These new measures represent a renewed opportunity to get our numbers down even more. If we keep working together to follow the rules, we will keep the people of Worcestershire safe and reduce the transmission of the virus.”

For the latest information on the restrictions and what you can do over the Christmas period visit the dedicated pages of the County Council’s website.


Malvern Hills District Council COVID Update Sept 2020

Are you ready for the new NHS Covid-19 app?

From Thursday (24 September 2020) the NHS Covid-19 contract tracing app will be launched. This is part of the test and trace service and will be important in helping control the spread of coronavirus and protecting each other.

All businesses in the following sectors must by law display a QR code poster from 24 September:

  • Hospitality
  • Leisure and tourism
  • Close contact services
  • Places of worship
  • Local authority venues

Community centres, youth and community centres and village halls are all covered by this change to the law.

Getting a QR code for your venue is quick and easy from the Government’s website.

Get a QR code for your business or venue

Further information

Guidance on maintaining records of staff, customers and visitors to support NHS Test and Trace

A guide to creating a QR code for your venue

Tips for displaying your QR poster

An overview of how the NHS Covid-19 app works

Rule of 6 introduction and implications

Since Monday, 14 September, people are only allowed to gather socially in groups of 6 indoors and outdoors.

The Government has published updated advice for those managing community centres, village halls and other community facilities. In particular, you may find section 3 helpful as this covers the rules around things such as bookings for social clubs, support groups and public consultations

Long-term effects of COVID-19

There is growing evidence to suggest that those people who have experienced both mild and severe symptoms of COVID-19 can suffer from long-term health effects.

Public Health England has produced new information and guidance on the health problems reported in COVID-19 cases following acute disease, and guidance for healthcare professionals on how to advise recovering COVID-19 patients.

Residents’ Survey 2020

We have begun our annual Residents’ Survey, which started on Sunday, 6 September 2020.

We are asking residents to tell us what they think of their local area and services.

This year, the survey includes questions on how the Covid-19 pandemic has impacted residents, as well as the response and support provided by the council. It will also ask questions about such issues as litter and homelessness.

Feedback will be used to improve services and the ongoing recovery from the Covid-19 pandemic. A summary of the results will be published anonymously on the council website.

It takes about 15 to 20 minutes to complete but progress can be saved so it can be completed in stages.

The survey will run until 4 October. Please help us to promote this to residents using the channels you have available. People can take part by visiting

Crowdfund Worcestershire

Community groups (and parish & town councils) have until 30 September 2020 to register for Crowdfund Worcestershire, an £85,000 fund set-up by Worcestershire County Council to support projects to help the county’s covid-19 pandemic recovery.

Crowdfund Worcestershire is based on the Spacehive platform, used successfully in Malvern Hills, and allows community groups, parish councils and organisations to receive funding from the county council, as well as other donors.

Projects the county are looking to fund should focus on one of five key areas, with pledges of up to £20,000 available. The five key areas are:

  • Social isolation/befriending – looking at virtual community connections / or adapted schemes that comply with social distancing.
  • Maintaining our volunteering offer – helping to create a legacy of community and volunteer action post Covid-19.
  • Healthy Communities – activities to improve the health and wellbeing of your local community
  • Return to work – helping people prepare for a return to work or helping them into work.
  • Food Poverty – predominately focused on families

On top of this, community transport groups have until 30 September to register to be part of a crowdfunding campaign, where they can receive pledges of up to £50,000 from Malvern Hills.

Groups interested in taking part, or finding out more, should visit for more information. Please help us to promote these opportunities to groups in your parish.

The process:

  1. Create your project page on Spacehive referring to their handy guide. If you want some 1:1 feedback on how your project page is looking then Spacehive can help, just email
  2. Pitch to the fund on Spacehive by 30th September.
  3. Submit your project for verification.
  4. Once verified, go live with your crowdfunding campaign and showcase local support ahead of project assessment in early November (check our tips and resources here).
  5. If successful, you’ll receive a pledge from the council towards your live campaign.

Green Dog Walkers

We are continuing with our Green Dog Walker pledge and ask for your help to promote this to residents.

All Green Dog Walkers take a pledge to always:

  • Clean up after their dog
  • Carry extra dog waste bags
  • Be happy to be approached to lend a dog waste bag to those without
  • Be a friendly reminder to other dog walkers to clean up after their dogs

To become a Green Dog Walker please complete the online pledge form.

Once we have received the form you will receive a GDW badge, free poo bags, and an information pack.

Adopt a Street

Thank you to those of you who have already signed up to adopt a street as a parish council. Hopefully you have now received your free kits.

If you haven’t heard about the scheme yet, all you have to do is sign the online pledge which includes:

  • Telling us which area of land you would like to adopt (public land only unless you have permission from the landowner)
  • A promise from you to litter pick your chosen site at least three times a year on dates of your choosing and at your convenience

The area you choose to litter pick can be as small or as large as you like. The scheme is open to individuals, schools, community groups and Parish and Town Councils.

You can use your black bin at home for disposing of any litter you collect but if you find the volume you are collecting is an issue then please contact and someone will assist you.

In return for your commitment we will provide you with:

  • Free Litter picking equipment and bags (limited to 10 sets for community groups/schools/local councils)
  • Guidance on health and safety

Sign up at

Worcestershire County Council- #HandsFaceSpace Campaign

Worcestershire County Council is creating a #HandsFaceSpace video campaign to encourage people to follow social distancing rules – wash your hands regularly, wear face coverings and keep a safe distance – and they need your support.

The campaign is focused on asking people to create short videos to tell us why sticking to the ‘Hands, Face, Space’ guidance matters to them.

We want you to share your story by sending us a 50 second max, selfie-style video (landscape if possible), explaining why the government’s #HandsFaceSpace guidance matters to you personally. Maybe your loved ones have been shielding, or getting your business going relies on everybody following the guidelines? Perhaps you haven’t been able to regularly see your grandchildren, or you’ve really missed meeting up with friends?

We want to encourage more people to follow the guidelines and will be sharing your video across our website and social media channels.

Watch an example video using this link:

Tips for recording your video:

  • Use a smartphone and if possible, record your video in landscape
  • 50 seconds max
  • Don’t worry if it’s not perfect, we just want to hear from you
  • Please don’t read from a script, just chat normally.
  • We’d like personal stories, to help others understand why it matters to everyone to follow the guidance.
  • Don’t worry about the public health messages, we will add a slide at the end of the video, which reminds everyone of the hands, face, space message.

Video files are usually too large for email so we suggest sending them to us using Just follow the instructions on screen to attach your file and in the ‘send to’ box use the email

Sharing your #HandsFaceSpace message will help us to continue keeping people safe. Many thanks for your support


Malvern Hills District Council- Parish Council update 17th August 2020

Appointment of New Chief Executive

Our Chief Executive Jack Hegarty retired on 31 July after 35 years in local government – the last 5.5 years of which were spent in charge of Malvern Hills District Council.

He has been replaced by Vic Allison MBE, who was Deputy Managing Director of Wychavon District Council and now steps up to be Joint Chief Executive of both Wychavon and Malvern Hills District Council.

Vic has worked in local government since the late 1980s and is a chartered public finance accountant. He has worked for councils including Stratford District Council and West Oxfordshire Council, before joining Wychavon in 2006.

He intends to build on the solid foundation Jack has laid and deliver the ambitions of the Council as set out in our Five Year Plan. He looks forward to working with you all.

Announcement on Planning Reforms.

The Government has published its white paper Planning for the Future which proposes radical changes to the planning system. This includes removing the current planning committee system and replacing it with a US-style zonal system where outline planning permission will be automatic depending on the proposed site.

A summary of the main proposals is below:

  • Local plans will be simplified and responsible for designating land into three categories. Growth – where outline approval for development would be automatic, Renewal – where proposals would be approved in principle subject to certain checks and Protected – where development is restricted
  • Local plans will focus on site and area specific requirements and local design codes rather than policy. Policy will be decided predominantly at a national level by the National Planning Policy Framework. It is estimated this will reduce local plans in size by two thirds
  • Plans must be produced and pass key stages in 30 months
  • Consultation with the public will take place at the plan making and design code production stage. The Government wants this to be a comprehensive, meaningful engagement, with greater use of technology and social media to allow people to feed in their views. In terms of the planning application stage, the process will be streamlined with no or limited opportunity for local people to comment
  • There will be a greater use of digital technology which will remove the need for adverts to be placed in newspapers, notices to be put on lampposts, notification letters etc. Instead the system will be more web based. Plans will be more visual to make them easier for people to understand what is proposed near to them
  • Digital technology should also play a greater part in decision-making with software and algorithms being used to automatically validate applications and decide whether they are within the rules
  • The existing test of soundness, updating requirements for assessments (including on the environment and viability) and the Duty to Cooperate will be replaced with a single test of sustainable development
  • The Government’s vision is planning department in future will switch from approving and processing applications to enforcing standards. As such, greater enforcement powers will be given to councils and there will be an expectation more enforcement action will be taken to ensure local design codes and national policies are being followed.
  • New homes will need to reduce carbon emissions by 75% to 80% on current standards from 2025 and be ready to become carbon neutral by 2050 as the National Grid decarbonises without the need for expensive retrofitting schemes
  • A fast track for beauty scheme will be introduced – this will allow high quality developments built to a high standard and reflecting local character to be automatically approved
  • A new infrastructure levy will replace S106 agreements and the Community Infrastructure Levy. The Government state their aim will be to ensure this delivers at least as much on-site affordable housing as it does now but without months of negotiation. Councils will get more say over how developer contributions are used. The scope of the new levy will be expanded to capture changes to permitted development rights, so developers converting office blocks to housing would still have to pay.

For more detail read the Planning for the Future white paper.

Malvern Hills District Council will be responding to the consultation.

Re-opening of our Services.

Leisure centres in Malvern Hills District reopened on 25 July 2020 with social distancing measures in place.

The swimming pool at Malvern Splash will not reopen until January 2021. Tenbury Pool, which is run by a Trust, is not expected to reopen until October. Both are undergoing refurbishment.

Pre-booked face to face appointments are now being offered at the Council House but reception will remain closed to the Public.

Play Areas.

The government has revised its guidance on play areas. The latest version can be found here

Phil Merrick emailed all parish and town clerks on 17 July to share the poster the district council will be using for its own play areas, which you are all welcome to use.

Destination Zero – Plan update.

many of you will know, we now have a Destination Zero plan to help us become a carbon neutral district by 2050. We held a session with our Parish and Town Council colleagues last autumn and many of the ideas you put forward now feature within the plan.

We wanted to update you on our progress with this plan including that we have recently interviewed for the new Carbon Reduction Officer post and we hope to be able to introduce you to the new officer in the autumn. One of their first tasks will be to set up the stakeholder group and rearrange our partnership event, which was postponed in March due to the crisis.

Out of the 57 actions in our current plan, 36 are in progress with others being longer term aims. You may have already seen that we have recently purchased 45.57 acres at Green Park, Greenhill Lane, Hallow, WR2 6LG for the purpose of contributing towards our targets. Estimates show from managing the land differently the soil alone could capture 2,500 tonnes approx. by 2030.

We hope to update you further on our progress when we next meet as a forum but we will also let you know once our new officer is in post, should you wish to contact them direct about our work in this area.

We want your help…

Tree planting is not the answer to tackling climate change. It is always better to reduce emissions rather than offset or capture them. But, tree planting does have a role to play. To support our ambition to become a carbon neutral district, we need to plant tens of thousands of trees. We won’t be able to plant them all.

If you have recently planted or are planting any trees, can you spare a minute to let us know, which helps us to calculate any carbon savings. You can use our tree planting form

Ready Steady Worcestershire – Holiday Activity and Food

The Worcestershire Holiday Activity and Food webpage offers details of local organisations providing summer holiday activities for children and young people as well as those with food included.
If you are providing activities with or without food included during the holidays and would like your details included on the page, please let Claire know

Family Fun with Photoboxing

For families or adults looking for something fun to do over the holidays, why not sign up to our latest challenge – Photoboxing! Photoboxing is a temporary replacement for the popular Letterboxing project which is a family and adult fun form of orienteering. The challenge will be available until the end of September.
Visit: to find out more and sign up and check out our video on YouTube.

Funding support for community groups and charities

Please visit Support for community groups and charities page for more information on a range of funding sources available to community groups and charities supporting vulnerable people during the crisis.
Tesco Bags of Help COVID-19 Communities Fund
Tesco Bags of Help has responded to the current COVID-19 crisis by setting up a new fund to support local communities. The programme will provide a single payment award of £500 to organisations who are supporting vulnerable groups, as part of their emergency response in supporting local communities.
Typically, the fund will support organisations that have experienced;
• Increased demand – a holiday hunger club needs more resources to support children through the summer months or a food bank whose stocks are running low and needs an immediate donation to enable the food bank to restock.
• Disrupted services – a local charity setting up a delivery service to replace its monthly lunch club, or a charity needing to set up a telephone service to support beneficiaries.
• New services –a health focused charity having to set up a new online patient service requires new IT equipment or a mental health charity developing a new service.
Applications will be welcomed from a wide range of organisations including: voluntary/community organisations, registered charities, schools, health bodies, Parish/Town councils, social enterprises, Community Interest Companies, community councils, local authorities and housing organisations. Other not-for-profit organisations might also be eligible.
Businesses and ‘for profit’ organisations are not eligible.
Typically they would welcome applications from organisations such as ;
• Health focused charities- such as Cancer, Diabetes, Heart charities
• Food banks
• Hospices
• Homeless charities
• Charity supporting the elderly or those needing to self-isolate
• Women’s refuges
• Charity supporting children and young people
More information about the funding and application forms can be found on the website:

Neighbourhood Watch

We are currently promoting the Neighbourhood Watch scheme across the district and would welcome your help in promoting the scheme to your local residents. We have attached a poster with more details and would encourage any interested residents to contact Elliot Nixon for more details

Calling Community Project Creators!!! £85,000 funding available!!

Crowdfund Worcestershire has been launched by Worcestershire County Council to help local organisations gain funding through the Spacehive crowdfunding platform –

Worcestershire County Council has a funding pot of £85,000 available through Crowdfund Worcestershire to support organisations in their bid to help in the county’s recovery from the Covid-19 pandemic –

This is an opportunity for organisations that have project ideas, which need financial backing, to create a project on Spacehive and pitch for a pledge via the Crowdfund Worcestershire platform by 30th September 2020, clearly outlining how they may be able to help maintain progress in these five key areas:

o             Food Poverty – predominately focused on families.

o             Social isolation/befriending – looking at virtual community connections / or adapted schemes that comply with social distancing.

o             Return to work – helping people prepare for a return to work or helping them into work.

o             Maintaining our volunteering offer – helping to create a legacy of community and volunteer action post Covid-19.

o             Healthy Communities – activities to improve the health and wellbeing of your local community.

Projects may also qualify for pledges from the County Councillor’s Divisional Fund.

In addition, organisations in Malvern Hills and Wychavon will also have the chance to tap into pledges for community based transport projects. This funding, via the same Spacehive platform, will be led by Malvern Hills and Wychavon District Councils and there’s pledges of up to £50,000 up for grabs for this first round.

If you would like to find out how you can create a project and access funding please register for the FREE on-line events taking place on the 13th August and 4th September  by visiting  Project Creator Workshop and click on BOOK A PLACE.

Malvern Hills District Council COVID 19 Update 7th July 2020

Covid-19 – update

We hope that you, your councillors and residents continue to stay safe. We have been aiming to send you updates every fortnight but this will likely move to monthly from now on, as we begin to see many services reopen.

You can keep up to date with all our public messaging by following our social media accounts or checking the coronavirus updates on our webpage

The Cabinet Office continues to update its guidance on what you can and cannot do. This includes information on the changes to the restrictions on people in the NHS shielded group.

NHS test and trace – scam warning

We have sent the following information out to residents who have subscribed to our news alerts:

The NHS test and trace service is an important part of helping us return to the way of life we were used to before Covid-19.

Unfortunately, there will be those who will attempt to take advantage of the situation to carry out scams.

Ofcom has issued advice on how to protect yourself from potential test and trace scams.

On a genuine call, contact tracers will never:

  • ask you to dial a premium rate number (for example, those starting 09 or 087)
  • ask you to make any form of payment
  • ask for any details about your bank account
  • ask for your social media identities or login details, or those of your contacts
  • ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone
  • ask you to purchase a product – including a test
  • ask you to download any software to your device or ask you to hand over control of your PC, smartphone or tablet
  • ask you to access any website that does not belong to the Government or NHS

If you receive a call from somebody claiming to be from the NHS, and they ask you to do any of these things, hang up and report the call:

  • to Action Fraud, by calling 0300 123 2040 or by visiting its website, if you are in England, Wales or Northern Ireland; or
  • to the Police, via 101, if you are in Scotland.

Please do not let this deter you from complying with the NHS test and trace system if you are contacted by them.

Your help is crucial to making the system work, so we can control the spread of the virus and save lives by making sure anyone with symptoms of Covid-19 is quickly tested. If they have the virus they can then self-isolate at home and those they have come into contact with will be advised to do so as well.

You can help by:

  • Self-isolating at home if you develop symptoms, along with other members of your household, and order a test to find out if you have the virus
  • If you test positive for the virus, sharing information promptly about your recent contacts through the NHS test and trace service so other people can be alerted who may need to self-isolate
  • Self-isolating if you have come into close contact with someone who has had coronavirus and you are advised to do so by the NHS test and trace service

Read more about the test and trace service and how it works

Read more about when to self-isolate and what to do

High Street Recovery Plan

Town and retail centres across the district have been very busy with non-essential shops opening their doors on 15 June and pubs, cafes and restaurants reopening gradually. The Economic Development team at the council has been liaising for the last two months with business groups, individual businesses and stakeholders to produce a recovery plan, which will include an internal secondment for a short term (6-12 month) role for a Town Centre Recovery Officer.

Free parking will be on offer in all Malvern Hills District Council car parks on every Sunday during July.

Residents can also buy 2 hour permits which will allow them to park for two hours, in any four-hour period, in any council owned car park. They cost just £25 and if people buy them during July and August, they will get 15 months for the price of 12.

They can be bought online at

Visitors are urged to stay S.A.F.E by:

Sanitising and washing their hands regularly

Always being kind and considerate to others

Following social distancing guidelines

Enjoying our environment but making sure they take litter home with them or put it in the bins provided.

Signs have been put up to remind people about social distancing rules and public hand sanitiser points will shortly be installed around town centres, to help people maintain good hand hygiene. Most public toilets are open but Edith Walk, Malvern and Upton High Street are closed as social distancing is difficult to maintain.

Tourist Information Centres will be reopening in Malvern from Monday, 6 July and in Upton on Friday, 10 July. Tenbury TIC is expected to be open from Monday, 13 July.

Additional bike racks will also be installed to encourage cycling. Discussions continue with Worcestershire County Council about the use of public highways to help food businesses serve diners.

There will also be promotional campaigns to promote the safety measures in place and give residents the confidence to get out and support their local traders, while encouraging visitors to explore the district.

Play Areas

We have now reopened our play areas with adjustments. Phil Merrick, Director of Economy and Environment, has emailed all parish and town clerks to share the risk assessment and signs we will be using, which local councils are welcome to use.

Planning system changes

The Government has announced a number of changes to the planning system in response to the relaxation of lockdown.

Planning permission deadlines will be extended, planning appeals will be sped up and builders will be allowed more flexible working hours following agreement with their local council. Read the announcement in full.

More support to help rough sleepers

The Government has announced that £105 million will be used to support rough sleepers and those at risk of homelessness into tenancies of their own.

The funding will be used to help with deposits for accommodation and to secure alternative rooms that are already available and ready for use, such as student accommodation.

A further £16 million is also being provided so that vulnerable people currently in emergency accommodation can access the specialist help they need for substance misuse issues.

The £105 million is made up of £85 million of new funding from HM Treasury and £20 million from refocusing existing homelessness and rough sleeping budgets.

Read the announcement here.

Recycling increases during lockdown

The amount of recycling collected from households across Worcestershire has rocketed by 12% during lockdown.

In total, 11,200 tonnes of recyclable items were collected during April and May – up 1,190 tonnes compared with the same period in 2019.

It is the equivalent of collecting an additional 135,000 green bins of recycling.

This outweighs the 4% increase in general waste across the county during the same period.

Household Recycling Centres are now open but with social distancing rules in place. Please make sure you have read and understood them before you travel.

Read Household Recycling Centre social distancing rules

If you are interested in learning more about how to reduce your waste then every Wednesday at 2pm, the Let’s Waste Less team are holding waste reduction sessions over Zoom, offering useful advice and tips.

You can access them using the details below:

To access the session log into Zoom:

Meeting ID: 553 025 1529

Password: 119159

Repair Café Outreach Plans

As many of you will know, we now have a Destination Zero plan to help us become a carbon neutral district by 2050. One of the actions within that plan is to support the Malvern Hills Repair Café to develop their service.

The Café is currently looking into potentially developing an outreach service for 2021, visiting different village halls across the district during the course of the year. This would be a reduced service to their permanent one, with two repairers and they would bring any equipment they need. They would just need the hall to provide some tables and chairs.

There are a few other things to consider before responding:

  • They are volunteers who work for donations so ideally the village hall would be able to supply the village hall for a few hours free of charge.
  • Whilst reducing impact on the environment is a crucial element of their work, they also believe that the social element is as important and the usual Repair Café includes tea, coffee and biscuit provision for those bringing their items along. As they will only have two volunteers for this outreach service, they would welcome support from one or two members of the community in providing refreshments for local residents who attend the cafe with their items.
  • This would not be a regular event but more likely an annual visit. Because it will be a one off we would ask the parish/town council to support us in promoting the service beforehand.
  • The village hall would need to provide parking and be easily accessible, with a kitchen or tea-making facilities available.

If you think your village hall would be able to accommodate the Repair Café for a session in 2021/22 then please let Claire know at ideally by Thursday 30 July.

Keep on running…

Our Health and Wellbeing officer, Rachel Nichols, would like to work with our Parish and Town Councils to come up with an accessible walking/running route in each parish over the next few years.

Ideally the route will:

  • be under 5km
  • be circular
  • have few stiles
  • avoid busy roads and private land
  • have somewhere to park at the start

You may also want to take the opportunity to showcase a piece of local heritage, like a beloved church, as part of it too. The route could be part of an already established public right of way and this could just be an opportunity to promote it as an accessible, family-friendly walk or a running route.

Claire will be supporting Rachel with this project. We are hoping the walks will become waymarked routes with some also featuring on our walking app.

If you would like your parish to be included in this project and have an idea for a route then please let Claire know by emailing  before Thursday 30 July at

Heritage Open Days

Once a year, local historic buildings open their doors for the public to discover more about the hidden history on their doorstep. Although it is not yet clear if this September’s events can take place, the local organisers would like to hear any suggestions and comments about the annual festival. The current plan is to collectively assemble a draft programme which can be adapted accordingly.

The theme for 2020 is ‘Hidden Nature’ with a focus on the natural world. You can email the local organisers via

More info.

Malvern Hills Photoboxing

For 2020, we have revised the existing Letterboxing project due to Covid-19, temporarily renaming it as ‘Photoboxing’. This year there will be no physical boxes to find; instead, you need to take photographs of the answers to your clues. There are still 25 clues to solve, with five walks to choose from around our district.

You can purchase the latest clue pack for just £3 here. Select ‘Community Health’ as the top drop down and ‘Photoboxing’ as the second option.

Visit to find out more (poster attached).

Run Route Quest Challenge

We will be running a new virtual challenge from Monday 20 July. You can find out more about the challenge at or check out the promotional video here (poster attached).

Funding support for community groups and charities

Each week we are adding new sources of funding support available to community groups and charities who are affected by the COVID-19 outbreak or who are working to support vulnerable people impacted by COVID-19.

Visit support for community groups and charities page for more information.  Please promote this support to relevant groups in your parish/town.

Here 2 Help

If you are aware of anyone who is vulnerable and in need, please make sure they fill in the form or call the number on the Worcestershire Here 2 Help website.

Visit the Virtual Village Hall

Anyone looking to beat the boredom of isolation is invited to visit the Virtual Village Hall, a new programme of online activities to join in with at home.

Designed by the Royal Voluntary Service, the Virtual Village Hall is supported by players of People’s Postcode Lottery and features themed video sessions led by expert tutors, TV and radio personalities, and Royal Voluntary Service activity co-ordinators and volunteers.

Live and pre-recorded sessions take place daily and include exercise and dance, music and singing, relaxation and meditation, arts and crafts, cooking and baking, technology skills, gardening and more.